Terms and Conditions

TERMS AND CONDITIONS 

Please read all these Terms and Conditions carefully before using D&M Recovery 

These terms tell you the rules for using D&M Recovery. 

By paying for a membership or service; either by monthly instalments/payments in full, you agree to these terms and conditions. 

Membership Agreement 

THIS MEMBERSHIP AGREEMENT (this "Agreement") is created on the receipt date of your first payment (the "Start Date"), by and between D&M Recovery, with its main business location at 9-11 George Street, Ryde, Isle of Wight (the "Company"), and, the named customer on membership account (the "Member"). 

1. MEMBERSHIP 

1.1. The Company allows the Member to join the Program. The Member's membership cannot be shared or transferred to anyone else. 

1.2. The membership will start on the date of this Agreement and will continue until either the Company or the Member ends it. 

2. DUTIES AND RESPONSIBILITIES 

2.1. Member's Responsibilities: The Member promises to follow all the rules and conditions of this Agreement and the Program. These include but are not limited to: 

• Respect other members' rights and abide by any guidelines about the use of shared resources 

• Not engage in any activities that could harm the reputation of the Program or the Company. 

• Comply with any other conditions outlined in this Agreement or in the Program guidelines.

2.2. Company's Responsibilities: The Company promises to let the Member access the Program and to perform its duties. These duties include: 

• Provide the agreed services as outlined in this Agreement. 

• Maintain the quality of the Program as promised to the Member. 

• Provide necessary support to the Member as and when required. 

3. COSTS 

3.1. Membership Fees: The Member will pay the Company a membership fee. This fee, amounting to _Package cost_ (amount) to be paid on a monthly direct debit/Annual payment (schedule), covers: 

• Maximum Pre-agreed number of recoveries within membership year, dependent on membership type; as per guidleines set out in section 7. 

• Maximum number of ‘homestarts’ within the membership year; as per the guidelines set out in section 7. 

• Discounted rate for any recovery/call outs over the customers limit per membership year. 

4. LIABILITY AND INDEMNIFICATION 

4.1. Liability Limitation: Unless the law says otherwise, the Company won't be responsible for any indirect or unexpected damages, including lost profits. 

4.2. Indemnification: If the Company gets sued because of something the Member did related to the Program, the Member will cover the Company's costs.

5. DATA PRIVACY AND SECURITY 

5.1. Data Collection and Use: The Company will collect, store, and use the Member's data in line with the Company's Privacy Policy. This policy outlines: 

• Information about the Member's use of the Program.

• Any other information needed to fulfil the Company's obligations under this Agreement. 

• The Company uses this data to provide and improve the Program, communicate with the Member, comply with legal requirements and protect the Company's legal rights. 

5.2. Data Security: The Company will do its best to protect the Member's data from being accessed, used, changed, or disclosed without permission. It will do this using appropriate technical and organizational measures. 

5.3. Data Breach: If there is a data breach involving the Member's data, the Company will let the Member know as quickly as possible and will take steps to limit the harm caused by the breach.

6. ENDING THE AGREEMENT 

6.1. Termination: Either the Company or the Member can end this Agreement at any time. 

• The Member must communicate in writing via email to the company a minimum of 7 days before the next payment to notify of cancellation, if less than 7 days before the next payment date one month fee will still be chargeable and non-refundable. 

• The Company reserves the right to cancel the membership at any time without notice should the member violate any of the agreed terms. 

• If any missed or late payment the company will freeze any access to use of services for 7 days until the account is brought up to date; should payment not be received, then the membership will be cancelled at the end of the 7 day period any payments made prior will be non-refundable.

7. CONDITIONS IN RELATION TO RECOVERIES/HOMESTARTS 

7.1. Recoveries: Each membership plan specifies a set number free of recoveries and 'homestarts' per membership year 

• The number of recoveries agreed per year are listed in each membership type (example; Basic membership/Family Membership) these recoveries are valid for the vehicle/vehicles registered on the membership account ONLY any other vehicles will be charged at full cost in line with current price points at the time of the recovery. 

• The company will support the member with recovery of the vehicle/vehicles registered on the account/membership to nearest agreed garage or registered home/work address on the isle of wight, this is limited to the number of recoveries agreed on the account at time of account/membership registration. 

• The value of ONE 'recovery' is equal to ONE vehicle registered on the account being recovered; should more than one vehicle be registered on the account/membership EACH vehicle recovered would deduct the value of one 'recovery' each occasion. 

 • If all pre-agreed recoveries have been used for the membership year, any further recoveries will be charged at a discounted rate based on the current price points at the time of recovery. 

7.2. Homestarts: Each membership plan specifies a set number free of recoveries and ‘homestarts’ per membership year. 

• The supplier will support the customer with up to, a 30-minute attempt at starting the registered vehicle, when vehicle is located at (or within 1/4 mile radius of) the home or work address registered on the membership account, limited to the number of 'homestarts' agreed at the registration time of the membership/account. 

• A 30 minute attempt at starting the vehicle is limited to jump starting or tools carried on the van at the time of the 'homestart' visit, if any additional repairs or replacement parts (including any fluids) are required to start the vehicle this would become a 'recovery' of the vehicle chargeable to the account; if a free recovery is available on the account this would be deducted from the account in place of a charge. 

• Any additional parts or would be charged on top or any recovery/’homestart'.

8. COMPLAINTS 

8.1. Any complaints should be directed to dmrecoveryiow@gmail.com responses will be received within 28 working days of the company accepting receipt of the complaint

These Terms and Conditions are subject to change and the company reserve the right to update these at any time.